Help
Short answers to the questions we hear most. If yours isn’t here, message the artist from any listing, or email us at help@mauerhouse.test.
Buying
How do I know a piece is original?
A person reviewed the listing before it went live, and the date is on the page. The artist showed us the physical work in the real world, and their portfolio has to hold together. Originals ship with a certificate of authenticity. If something still looks wrong, use “Report this listing” at the bottom of the page.
What does "limited edition print" mean here?
A signed, numbered reproduction of the artist’s own work, with the edition size stated. If a lab printed it, the lab is named. Prints are never called originals. Hand-pulled prints (linocut, etching, woodcut) are originals in the printmaking sense and say so.
When is my card charged, and when does the artist get paid?
You pay once at checkout, even if the cart has work from several artists. We hold the money until the piece is delivered, then release it to the artist 3 days later. If it never arrives, you get a refund.
Can I return a piece?
Each listing says: no returns, 14 days, or 30 days. Anything that arrives damaged can always be sorted out. Message the artist within 48 hours of delivery with photos and we’ll step in if needed.
What are collections?
Boards of work you like. Public by default, or secret if you’d rather. Save from any card, and find them under Collections.
Selling
How do I start selling?
Apply with five to ten images of finished work. A person replies within a week. Once you’re in, every listing you add is reviewed before it goes live, usually within 2 days.
What does it cost?
Nothing to list. We take 9% when a piece sells, and that includes payment processing. There are no ads to buy and no way to pay for placement.
What happens after a sale?
You get an email and the order shows in your studio. Pack it, add tracking, and mark it shipped. The buyer can leave a review for 30 days after delivery. Payout lands 3 days after delivery.
The full rules are on the guidelines page.